Terms of Service

The website www.parenting.gr (hereinafter, the “Website”), is the electronic website, created and operated by the anonymous company with the name “ELALDA SOLE PROVISIONAL COMPANY” and the distinctive title “ELALDA”, based in the Municipality of Palaio Faliro Attica, Dimitras street, no. 14-16, TK 17562, with A.F.M. 802078962, D.O.Y. FAE Piraeus (GEM no: 169509201000), tel. 211 7504742, email: info@parenting.gr, as legally represented (hereinafter, the “Company”).

These Terms of Service are intended to regulate the relationship between the Company and each user who visits the Website, contracts with the Company and uses its services (hereinafter, the “Customer”). Every Customer who enters and transacts or uses the services of the Website is presumed to have read the Terms of Use and accepts them unconditionally. In the event that the Customer does not agree with all or part of the Terms of Use, he must at his own risk refrain from using the website in any way, including making transactions through the Website.

The transactions carried out through the Website are contracts for the sale of services at a distance and are governed by the legislative provisions of Greek and European law, relating to electronic commerce, in particular Law 2251/1994 on consumer protection. The sales contracts, concluded through the Website between the Customer and the Company, are considered valid after prior control of the order and its acceptance by the Company, by sending a confirmation email to the Customer.

The Company reserves the right to modify these Terms of Use, as well as any other rules governing the use of the Website at any time, at its sole discretion. Any change, modification or addition becomes immediately effective upon its notification, which is done by any appropriate means, in particular by a relevant announcement on the home page of the Website. Any continued use of the Website by the Visitor after such notice of modification constitutes unconditional acceptance of such changes and use of the Website under the new terms and conditions. For this purpose, the Customer must periodically check these Terms of Use, in order to be informed of their content. Any change does not affect transactions that are already in progress.

The Company is responsible for the accuracy, completeness and validity of the information provided through the website www.parenting.gr, regarding the identity of the Company, the essential characteristics of the services provided through the Website and their availability. The Company is not responsible for errors, which have arisen by mistake or inadvertence or due to force majeure and have escaped its attention, within the limits of good faith.

The Customer of the Website agrees to use its services in accordance with the law, good morals and within the limits of good faith. Therefore, the Customer is obliged not to carry out acts or omissions that can cause damage to the Company or to third parties and assumes responsibility for any damage that may be caused to the Company by bad or unfair use of the services provided, the Company reserves the right of its rights from the above unfair use, including its right to compensation from the Customer.

In addition, the Customer is responsible for the accuracy and quality of the data it enters at any point on the Website, and is obliged to prevent any unauthorized access to its account, if it comes to its attention. In this context, the Customer is fully responsible for any incorrect registration of his details, including the necessary payment details, such as indicative bank account/debit/credit card number.

Parent counseling services are provided through the website, with the aim of assisting parents in raising their children and supporting them in their relationships with them. To provide our services, we work with both experts in the field of psychology and professional consultants. However, in no case does the provision of our services constitute any kind of treatment or psychotherapy, we do not address patients with diagnosed conditions and do not replace the profession of a psychologist/psychiatrist, nor do we make assessments, findings or diagnoses.

The Company cannot provide any guarantee for the smooth development of the provision of its services, although it makes every effort to this end. The Company is only liable for fraud and gross negligence, in any case of delay in the provision of its services, as well as for any form of damage suffered by the Customer during the use of the Website, which he does on his own initiative and with knowledge of these terms. Also, no responsibility is borne for any technical problems during the entry or visit of the Customers to the website and during it. The Company bears no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in the products, services and information available through the Website. The Company does not guarantee that the website, its services, options and contents will be provided without interruption and errors, for which it is only responsible for the immediate and fastest possible restoration. In addition, the Company is not responsible for any incorrect entry of payment details, such as indicative of the Customer’s credit/debit card, nor in the case of interception of the aforementioned payment details, which may damage the latter without any fault of its own.

Except for the expressly stated exceptions (copyrights and trademarks of third parties, partners and entities), all content of the Website, including the name, URL, distinctive title, trademarks, images, graphics, photographs, designs, texts, the services provided and generally all its files, are products of intellectual and industrial property, and are protected according to the relevant provisions of national, European and international law.

None of the above may be in whole or in part sold, copied, modified, reproduced, republished, uploaded, transmitted or distributed in any way for commercial or other purposes. As an exception, strictly personal use of the above is permitted, excluding public or commercial use, without removing the indication of their origin from the Company, as long as the relevant intellectual and industrial property rights are not affected in any way and under the condition of prior written consent the company’s. It is not permitted to create and/or publish a database containing parts of the Website without the prior express consent of the Company.

Any other services mentioned on the Website and bearing third-party trademarks are their own intellectual and industrial property and therefore they bear the relevant responsibility.

The Company recognizes the importance of the security of the Clients’ personal data, as well as the electronic transactions carried out through the Website, and takes all the necessary measures with the most modern and advanced methods to ensure their maximum security. All information related to the personal details and transactions of the Customers are secure and confidential. To safeguard the security of the above, the Company takes all the necessary technical and organizational measures, such as indicatively the use of SSL encryption technology (SecureSocketLayer) for secure online commercial transactions, which is supported by the majority of browsers, through which the Customer makes use of its services. With the SSL protocol, all of the Customer’s personal information, including bank details, name and address, is encrypted when entered anywhere on the Website so that it cannot be read or altered in transit over the internet .

To carry out transactions, each Customer creates an account on the Website, for which a username and password are required. Only the Customer has access to the above data, who is solely responsible for maintaining their confidentiality and not disclosing them to third parties. In case of loss or leakage of the data, the Customer must inform the Company immediately, in order to cease any transaction under the above data, otherwise the Company bears no responsibility for the use of the confidential data by an unauthorized person. For security reasons, it is recommended to change the password frequently at regular intervals and to avoid using common or easily detectable passwords, as well as using a combination of symbols, upper and lower case letters and numbers.

The transactions carried out through the Website are governed by all the provisions that regulate both electronic commerce and commerce through a physical store. All information transmitted by the Customer to the Company is confidential and its use is made only to the extent deemed necessary for the provision of the services provided, as specifically defined in the Privacy and Personal Data Protection Policy of the Company. The Company does not disclose the details of the Customers and their transactions, unless it has a written authorization from them or this is required by law, by a court decision or a decision of another public authority. For the safety of the Customers, it is recommended that they handle all information provided through the Website as confidential and confidential and not to disclose it to third parties.

In order to provide quality services, the necessary information is collected from our Customers for the safe and efficient execution of their transactions. The Company adheres to the principles of personal data protection in accordance with European Regulation (EU) 2016/679, Law 4624/2019 and Law 3471/2006. Find out about the processing of your personal data through the Privacy and Personal Data Protection Policy section.

The Website uses cookie technology to improve and facilitate the Customer’s visit. Cookies are small text files, which are stored by the browser (e.g. Microsoft Edge, Mozilla Firefox, Google Chrome, Safari) on the Customer’s computer or mobile phone, while browsing the website and the Internet in general. Cookies make web browsing faster and easier, as the website stores the visitor’s preferences without having to register them each time. Cookies do not collect information individually, nor do they contain or reveal personal information of the website visitor. Upon entering the website, the Customer is asked to accept or reject the use of cookies while browsing it.

You have the possibility to prevent your browser from accepting cookies from the website www.parenting.gr. All modern browsers allow you to change your cookie settings at any time. However, by disabling cookies, you may not be able to use all of our website’s services and may see more pop-ups or other types of advertisements. This is because we will not be able to limit what you see by using cookies. In any case, you will still have access to our editorial content. For more information, please see our website’s Cookies Policy.

The Company’s aim is to provide you with high quality services in relation to the value offered. The cost of providing our services is determined by the Company, it is clear, the additional charges and the calculated value added tax (VAT) are analyzed and it can be changed without notice if deemed necessary. However, errors in the prices and features of the services we provide to you through the Website cannot be excluded. For the safety and efficiency of your transactions, please contact the Company either by phone at 211 7504742 or via e-mail at info@parenting.gr, or via the special form on the website www.parenting.gr, in case you find that a service does not live up to its value, before proceeding with a purchase. In the event of a registration error regarding the cost of the services on the part of the Company, the latter must immediately inform the Customer, who is entitled to cancel his order. We are in contact with you in any convenient way, such as indicatively via electronic mail or telephone communication, in case we find something outstanding in your order. In case you do not receive the above automated message, please let us know as soon as possible to resolve the issue.

1 Session determination process

The sessions, offered through the website, take place exclusively online, through a special platform. By entering the Website and creating an individual account, you can purchase one or more services by filling in a form with your contact information and the desired details of the session, i.e. date and time, when it will take place. Two (2) service packages are offered through the Website, namely (a) a free 20′ informative meeting and (b) an ongoing consultation plan. Once you have finished selecting the package, in the case of the second (b), you will be asked to select a payment method. After you complete the payment in the way you chose, the registration of your order is completed and you receive an automated order confirmation message via electronic mail, to the account you indicated to us when entering your details in the special form. The above email will include (a) the link, which you should follow to make the sessions on the specified day and time (b) useful information and (c) a link, which will redirect you to a form entitled “Parent Counseling Initiation Questionnaire ”, which you are invited to optionally answer before the sessions start, in order to help us provide you with our services effectively. Detailed information can be found in the Parental Counseling Consent Form, which will be signed by both you and the Counselor, who will be assigned to you, before the sessions begin.

2. Cancellations/Changes

2.1 In the event that the Company changes the date of the session for any reason, it must contact the Customer by phone or email, in order to inform him accordingly. If the Client does not wish to carry out the session on a new date, he is entitled to claim the refund of the price paid, by depositing into a bank account, which he will indicate to the Company.

2.2 In the event that the Client wishes to change the set date of the session, he must inform the Company as soon as possible in any convenient way. You can change the day and time of a meeting up to 24 hours before the scheduled meeting time. Excluded from this rule is the first meeting if it is closed less than 24 hours after its start, as it is possible to close the first meeting even 120 minutes before it starts. In the event that a new date cannot be agreed due to the customer’s fault, the price is not refunded.

2.3 In the event that the customer wishes to cancel the scheduled session, he must inform the Company as soon as possible, in any convenient way. In the event that you cancel the session less than 24 hours after it took place or do not show up on the pre-arranged day and time, no money will be refunded. Otherwise, you will be refunded the full (100%) of the price, to a bank account that you will indicate to us.

3 Refund

After the completion of the first four (4) sessions, you have the right to request a refund of the total amount you paid, to an account that you will indicate to us, in case you were not satisfied with the provision of our services for any reason.

You can pay for your online order by choosing one of the following payment methods:

(a) Use of Credit or Debit Card

You can pay for your order using a credit, debit or prepaid card. We accept credit, debit and prepaid cards such as Visa, Mastercard, Maestro, American Express, Diners. The Customer is charged only after successful completion of the check and certification of the registered data and their validity. The approval and acceptance of the order is done after the above check. For payment by credit, debit or prepaid card, the Customer is automatically directed to a secure website of the partner STRIPE to enter the details of his credit, debit or prepaid card, and the transactions are completed in the secure online environment of the service. The Customer’s data is collected directly without the intervention of the Company, which never gains access to it. Consumer Terms of Service (stripe.com)

The Customer is solely responsible for the correct registration, truth and validity of the credit card or debit card information he uses. In case of incorrect registration of the data or their untruth, the Company bears no responsibility. For any dispute or question regarding charges on his credit or debit card, the Customer should contact the Bank that issued the card directly.

(b) Payment via Apple pay

In case you choose to pay through the Apple pay payment service, you are automatically taken to the relevant Apple pay application, without the need to fill in a form or fill in your card details. In this way, the number of cards linked to the Apple pay service is never shared with the Company. By using Apple Pay as a payment method, you consent to Apple’s use of your information. For any dispute, question or information regarding the use of the above payment service, please refer to Apple’s Privacy Policy at https://www.apple.com/legal/privacy/data/el/apple-pay/

(b) Payment via Google pay

In case you choose to pay through the Google pay payment service, you are automatically taken to the relevant Google pay application, without the need to fill in a form or fill in your card details. In this way, the number of cards connected to the Google pay service is never shared with the Company. By using Google Pay as a payment method, you consent to the use of your information by Google.

Για οποιαδήποτε αμφισβήτηση, ερώτηση ή πληροφορία σχετικά με τη χρήση της ως άνω υπηρεσίας πληρωμών, παρακαλούμε όπως ανατρέξετε στην Πολιτική Απορρήτου της Google, στον ιστότοπο https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=und

Μέσω της Ιστοσελίδας παρέχεται η δυνατότητα επιλογής πληρωμής με δόσεις.

Η συμβουλευτική γονέων δεν καλύπτεται από ασφαλιστικά ταμεία.
Gia opoiadípote amfisvítisi, erótisi í pliroforía schetiká me ti chrísi tis os áno ypiresías pliromón, parakaloúme ópos anatréxete stin Politikí Aporrítou tis Google, ston istótopo https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=und

Méso tis Istoselídas paréchetai i dynatótita epilogís pliromís me dóseis.

I symvouleftikí gonéon den kalýptetai apó asfalistiká tameía.
For any dispute, question or information regarding the use of the above payment service, please refer to Google’s Privacy Policy at https://payments.google.com/payments/apis-secure/u/0/get_legal_document? ldo=0&ldt=googlepaytos&ldl=und

Through the Website, the option to pay in installments is provided.

Parental counseling is not covered by insurance funds.

The electronic information material (newsletter) that the Company sends from time to time is its intellectual property and is therefore protected by the relevant provisions of Community and national legislation and international conventions. The Company reserves the right not to register a person in the recipient lists or to delete them from them. In order for the Customer to receive electronic informational material of the Company, he expressly grants his consent in the relevant fields, which have been created in parts of the Website for this purpose, providing his name, e-mail address and telephone number (optionally), in Company, which are protected in accordance with these Terms and Privacy and Personal Data Protection Policy. The user’s data is not shared with third parties, unless the user gives his consent to this. The data will be kept until the withdrawal of the user’s consent, who has the right to withdraw his consent at any time by electronically unsubscribing from the newsletter sending service. The withdrawal of consent does not affect the lawfulness of the processing prior to its withdrawal. The newsletter is sent to you for marketing purposes via a bulk email platform. You can unsubscribe from our newsletter service by selecting the unsubscribe hyperlink in every email you receive from us.

In the context of providing our services, we may ask you to participate in a survey of the Company by completing a questionnaire. In the above context, the Company uses the services of the Typeform platform, which is provided by the foreign company with the name “TYPEFORM, S.L.”, based in Barcelona, ​​Spain (address: C/ Can Rabia 3-5, 4th floor, 08017 – Barcelona Spain), with Spanish tax registration number B65831836 (hereinafter “Typeform”). By completing and submitting the questionnaire, the information you entered is automatically stored in Typeform, as well as information related to your connection, such as the IP address, date and time of completion. Completing the above questionnaire is optional and only takes place upon your consent, which constitutes the legal basis for processing by the Company in this case. By completing the questionnaire, you consent to the use of the above information by Typeform. For any dispute, question or information regarding the use of the above service, please refer to Typeform’s Privacy Policy at typeform.com>Terms and Conditions>Data Processing Agreement.

In any case of violation of these Terms of Use, users will be obliged to compensate for any positive and/or consequential loss of the Company. The Company’s non-exercise of its rights arising from these Terms of Use does not imply a waiver of these rights. The Company expressly reserves the right to supervise the application of these rules at its absolute discretion. The current Terms and Conditions, as well as any amendment thereof, are governed by Greek law. For the resolution of any dispute that may arise regarding the specific website and everything that has been mentioned on it, the Courts of the respective location of the Company’s headquarters are exclusively competent.

In the event that any provision of these Terms is or becomes invalid, unenforceable or unbinding, you will still be bound by all remaining terms hereof. In such event, the invalid provision shall be applied to the extent permitted by applicable law, and you will at least agree to accept an effect similar to that of the invalid, unenforceable or non-binding provision, given the content and purpose of these terms.

In case you wish to receive further information or submit a complaint, you can contact us either by phone at 211 7504742, or via e-mail at info@parenting.gr or via the special form on the website www.parenting.gr.